FAQs
Do you sell direct to consumers?
No, we sell wholesale to the trade only. Resale licenses are a requirement for all Deco Marché customers. If you are a consumer, you can purchase a selection of our merchandising through an authorized retailer.
Can I use my credit card to purchase?
Yes, a credit card can be used. ACH and Wire Transfer are also available. Please note there is a 3% processing fee will be added to all credit card transactions. This surcharge covers a portion of the fees charged to us by credit card providers. We appreciate your understanding and continued support.
Can you explain the difference between your order types: FCQ & AQ?
FCQ - Full Case Quantity:
- $1000 minimum order requirement. Full case quantities must be ordered.
- Order will always ship on pallets via LTL/Truck
AQ - Any Quantity:
- $1000 minimum order requirement.
What is your opening order and re-order minimum?
FCQ Accounts - $1000 minimum order
AQ Accounts - $1000 minimum order
Please note that some lower priced items will require a minimum order quantity.
Are all your items shown on this website?
Yes, all products are available through our online catalog. Please be sure to select In Stock under Quick Look for orders needing immediate shipping.
How quickly will my items ship?
Generally within 3-5 business days
Where are products shipped from?
KY
What does freight & shipping cost?
FCQ Accounts - Contact your sales rep on freight options on any orders, $1000+.
AQ Accounts - All orders must be over $1000. First time orders receive a discount. Please contact customercare@decomarche.com.
Please note if you provide a residential address, you will be charges delivery fees by the carrier. The services offered are below:
- Delivery Appointments - $20.00
- Lift Gate with Pallet Jack included - $65.00
- Limited Access Delivery - $75.00
- Residential Delivery - $75.00
Freight is estimated. Final freight cost will be available once your order is palletized and ready to ship.
Can I pick up my order?
YES. Please contact customercare@decomarche.com to arrange pick up.
Will you ship to residential addresses?
Yes, we can ship to residential addresses for an additional fee.
Will you ship to international addresses?
Yes, we do ship to international customers. However we need a USA address for your freight forwarder to ship your orders. International documents will be provided. Please contact your Account Manager or International@decomarche.com
Can I return a product if I no longer need/want it?
Unfortunately, we do not take returns.
What do I do if an item arrives damaged?
With fragile decor, sometimes this happens, so we've made our claims process as easy as possible. Submit a claim by emailing customercare@decomarche.com, sharing clear photos of each item being claimed. Claims must be submitted within 30 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. Deco Marché reserves the right to refuse a claim or to offer a percentage discount for saleable items. Items will be credited to your account.